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We ask the right people the right questions, use the most appropriate deployment methods for your audience, generate insightful reports, and help you take action to achieve your goals.

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  • Survey DesignGet the answers you need with best-practice professional survey content.
  • Survey DeploymentWeb, online, social media, SMS, QR code, paper, and telephone surveys to reach your audience.
  • Survey ReportsA variety of report formats that tell the story of your data.
  • Survey ActionAn expert-led plan of targeted action to achieve your goals.
  • Validity of Survey ResultsEnsure your survey questions are measuring the issues of importance.
  • Survey QuizzesTest your knowledge of best-practice survey structure and good and bad survey questions.
Learn more about our process
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Privacy Policy

National Business Research Institute, Inc., DBA NBRI respects your privacy and is committed to protecting it. We’ve structured our website so that, in general, you can visit NBRI on the web without identifying yourself or revealing any personal information.

EU-US And Swiss-US Privacy Shield Frameworks

NBRI complies with the EU-U.S. Data Privacy program Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy program Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. NBRI has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework program Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. NBRI has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-US Data Privacy Framework Principles, NBRI commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union and Swiss individuals with DPF inquiries or complaints should first contact NBRI Privacy Mailbox, 3300 Dallas Parkway Suite 200, Plano, TX 75093.

NBRI has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.

Finally, as a last resort and in limited situations, individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

Links To Non-NBRI Websites

The NBRI website may provide links to third-party websites for your convenience and information. If you access those links you will leave the NBRI website. NBRI does not control those sites or their privacy practices, which may differ from NBRI’s.

Types Of Data We Collect

We collect Organization Names, Client Names, Telephone Numbers, and Email Addresses.

How We Use Your Information

NBRI uses your personal information to provide you with information and services and to better understand your needs and interests.

We Do Not Share Your Information

NBRI does not sell, rent, lease, or disclose your personal information to any third parties. Note that NBRI may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Pursuant to the Privacy Shield, NBRI remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.

Access/Choice/Opt-out

Individuals have the right under Privacy Shield to access their personal data under the Access principle to correct or delete it and/or to limit the use and disclosure of their personal data by contacting NBRI via email at Privacy@nbrii.com. NBRI’s Anti-Spam policy tolerates only permission-based email. In addition, recipients always have the opportunity to opt-out in the footer of all non-transactional email messages. Opt-out, change, and deletion requests are processed within one business day. This policy applies to data from Switzerland as well as the European Union.

Keeping Your Information Secure

NBRI is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure proper use of the information, NBRI has in place appropriate physical and managerial procedures to safeguard the information we collect.

NBRI is subject to the investigatory and enforcement powers of the FTC.

Contacting Us

We value your opinions. If you have any comments or questions about our privacy policy, please write us at the following address: Data Protection Officer, 2701 Dallas Parkway, Suite 650, Plano, Texas 75093.

California Privacy Rights

This section applies only to California consumers. It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.

For purposes of this section “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”).

We have collected the following statutory categories of Personal Information in the past twelve (12) months:

Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third party sources.

Commercial information, such as industry codes. We collect this information directly from you.

Internet or network information, such as browsing and search history. We collect this information directly from your device.

Geolocation data, such as IP address. We collect this information from your device.

Financial information, such as Payment Information or financial account numbers in the process of providing you with a service. We collect this information from you.

Inferences.

Other personal information, in instances when you interact with us online, by phone, or mail in the context of receiving help or other support and participation in surveys.

The business and commercial purposes for which we collect this information are described in the How We Use Your Information section of this Privacy Policy. NBRI does not sell, rent, lease, or disclose your personal information to any third parties.

Your California Rights:

You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

The right of access means that you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.

The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.

The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.

NBRI does not sell Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018).

How to Exercise your California Rights:

You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your Personal Information.

Please use the contact details below, if you would like to: access this policy in an alternative format, exercise your rights, learn more about your rights or our privacy practices, or designate an authorized agent to make a request on your behalf.

Privacy@nbrii.com.

General Data Protection Regulation (GDPR)

NBRI complies with the principles of GDPR. The six overall guiding principles are:

Lawfulness, transparency, and fairness

Purpose Limitation

Data Minimisation

Accuracy

Storage limitation

Confidentiality and integrity

Cookie Policy

Effective Date: January 5, 2022

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Solutions
Customer Experience Surveys
  • Customer Satisfaction
  • Customer Service
  • Customer Pulse
  • Lost Customer
Employee Experience Surveys
  • Onboarding
  • Employee Engagement
  • Employee Pulse
  • Diversity, Equity, and Inclusion
  • Employee Satisfaction
  • 360-Degree Feedback
  • Employee Exit Interview
Other Survey Types
  • Market Research
  • Healthcare
  • Gaming and Hospitality
  • Political Research
Services
  • ConsultingUpgrade your processes with high-performance consulting.
  • ResearchScientific survey research to guide your business decisions.
  • BenchmarkingLearn how you compare to others – gain an edge.
  • AnalyticsTransform raw data into true insights and positive change.
  • IntegrationImprove the effectiveness of all of your research projects.
  • ActionQuickly turn research data into targeted solutions.
  • FinancialImprove your financial performance in the shortest time possible.
Our Process
  • Survey DesignGet the answers you need with best-practice professional survey content.
  • Survey DeploymentWeb, online, social media, SMS, QR code, paper, and telephone surveys to reach your audience.
  • Survey ReportsA variety of report formats that tell the story of your data.
  • Survey ActionAn expert-led plan of targeted action to achieve your goals.
  • Validity of Survey ResultsEnsure your survey questions are measuring the issues of importance.
  • Survey QuizzesTest your knowledge of best-practice survey structure and good and bad survey questions.
  • Learn About Our Process
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Solutions
Be Succesful
Customer Experience Surveys
  • Customer Satisfaction
  • Customer Service
  • Customer Pulse
  • Lost Customer
Learn more
Build the Best Team
Employee Experience Surveys
  • Onboarding
  • Employee Engagement
  • Employee Pulse
  • Diversity, Equity, and Inclusion
  • Employee Satisfaction
  • 360-Degree Feedback
  • Employee Exit Interview
Learn more
We do it all
Other Survey Types
  • Market Research
  • Healthcare
  • Gaming and Hospitality
  • Political Research
Learn more
Services
Full-Service
ClearPath Enterprise Services
  • ConsultingUpgrade your processes with high-performance consulting.
  • ResearchScientific survey research to guide your business decisions.
  • BenchmarkingLearn how you compare to others – gain an edge.
  • AnalyticsTransform raw data into true insights and positive change.
  • IntegrationImprove the effectiveness of all of your research projects.
  • ActionQuickly turn research data into targeted solutions.
  • FinancialImprove your financial performance in the shortest time possible.
  • Learn more
Talk To An Expert
We're here to help
Chat Businesses need valid and reliable data to run efficiently. At NBRI, we provide real-time data to improve business outcomes. Reach out today with questions or to learn more about our process. Contact us
Our Process
Built by experts
Every step of our process
We ask the right people the right questions, use the most appropriate deployment methods for your audience, generate insightful reports, and help you take action to achieve your goals.

Realize the benefits of having a clear path to managing feedback today.
Learn more about our process
  • Survey DesignGet the answers you need with best-practice professional survey content.
  • Survey DeploymentWeb, online, social media, SMS, QR code, paper, and telephone surveys to reach your audience.
  • Survey ReportsA variety of report formats that tell the story of your data.
  • Survey ActionAn expert-led plan of targeted action to achieve your goals.
  • Validity of Survey ResultsEnsure your survey questions are measuring the issues of importance.
  • Survey QuizzesTest your knowledge of best-practice survey structure and good and bad survey questions.
Learn more about our process
Resources
Take A Look
Sample Survey Questions
  • For Customers
  • For Employees
  • For Market Research
  • For Guests
  • For Patients
  • For Political
Most Helpful
Tools for you
  • Info Packet
  • Survey Vendor Checklist
  • Sample Size Calculator
  • Customer Survey White Papers
  • Employee Survey White Papers
  • Survey Research Glossary
For You
Other Resources
  • Videos
  • Free E-books
  • Infographics
  • Frequently Asked Questions
  • Case Studies
  • Testimonials
Who We Are
  • About Us
  • Careers
  • Clients
  • Circle of Excellence
  • Press Releases
Blog
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