Customer Service Surveys

Customers are happier when you show you care. Satisfied customers are far more likely to return to your business—and they’ll tell their friends and family. You’ll know what matters the most by implementing a customer service survey program.

In over three decades of conducting survey research for thousands of businesses, we have found that once a slide in customer service begins, it’s difficult to curtail.  By continually monitoring customer service through the use of regular surveys, you can keep service levels high and customer loyalty strong.

So, why should you consider a customer service survey program? Good customer service drives customer engagement, repeat business, referrals, and sales volume. Some of the biggest benefits include:

• Avoiding loss of reputation
• Maintaining market share
• Better understanding customer expectations
• Identifying performance gaps
• Access to vital customer service data

By asking the right questions, applying NBRI’s [ClearPath Analytics], and identifying specific steps to improve your customer touch points, our customer service surveys produce meaningful wins for your organization.