Guest Service Survey Questions

Businesses must carefully consider the wording of their guest service survey questions if they want to gather reliable data. A robust question database will help ensure clean data that NBRI can use to provide trustworthy recommendations for improvement.

The template below shows examples of questions your guest service survey might include.

Hotel Check In

Friendliness & Helpfulness of Our Staff. A B C+ C- D F

Your Wait Time for Service. A B C+ C- D F

Hotel Check Out

Friendliness & Helpfulness of Our Staff. A B C+ C- D F

Your Wait Time for Service. A B C+ C- D F

Housekeeping

Cleanliness of Your Room. A B C+ C- D F

Table Games

Friendliness & Helpfulness of Our Staff. A B C+ C- D F

Casino Cashiers

Friendliness & Helpfulness of Our Staff. A B C+ C- D F

Your Wait Time for Service. A B C+ C- D F

Cocktail Servers

Friendliness & Helpfulness of Our Staff. A B C+ C- D F

Your Wait Time for Service. A B C+ C- D F

General [Property Name] Questions

I would recommend the [Property Name] to others. A B C+ C- D F

I will visit the [Property Name] again. A B C+ C- D F

Your overall impression of the [Property Name]. A B C+ C- D F

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