10 Factors That Affect Customer Satisfaction

Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland-based consulting firm, “ the single most important factor that affects customer satisfaction is employee satisfaction.” Employees who are happy and comfortable with their jobs tend to give customers a more positive experience. In this 18-page e-book, you will learn about the 10 factors that affect customer satisfaction as well as:

• A GPS for business success
• How to avoid destruction
• How to experience business growth in tough economic times