Free E-books
How to Conduct a Survey
We’ve been conducting research for businesses for over 4 decades. From employee and customer surveys to market research,...
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10 Factors That Affect Customer Satisfaction
Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland-based...
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How To Measure & Improve Casino Customer Satisfaction
Repeat business from returning customers plays a vital role in the success of a casino. Customers that are satisfied...
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How to Improve Employee Engagement
Employee engagement is a crucial part to your company’s success. What’s more is that the more engaged your employees,...
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