Case Studies

A Fortune 500 retailer contacted NBRI for help with a particularly critical customer experience program. The client had...

For over a decade, a leading hotel chain engaged NBRI to conduct its employee engagement surveys. After an economic...

An international service organization chose NBRI to conduct a customer service survey for three million of its 110...

A manufacturer of industrial, transmission, and distribution systems experienced increasing competition in its field. To...

A national chain of entertainment properties hired NBRI to better understand its customer base. Revenues had been...

A large defense systems contractor contacted NBRI to establish their employee experience program. During the next year...

One of the top 10 fastest-growing companies in the U.S. was experiencing 22% turnover, in addition to the enormous costs...

An international electronics manufacturer was experiencing turnover in excess of 20% when they decided to contact NBRI....

Over the course of a year, this company worked steadily to improve their scores to reach "strength" targets, which are...

A US State Government employed NBRI to design and deploy their first Diversity, Equity, and Inclusion survey to all...

Experiencing high employee absenteeism, one of the country's largest food services providers contacted NBRI to assess...

A large, regional bank contacted NBRI to conduct an employee 360-Degree feedback survey as part of its newly implemented...

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