Blog
Customer Surveys
Why Invest in Customer Service?
A recent article in Time discusses the trending topic of Customer Service. The article cites recent studies showing...
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Employee Surveys
The Value of Wellness Programs
There are many different ways to ensure that your employees are happy. One recent trend is to institute a wellness...
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Employee Surveys
Employee Engagement Starts with Hiring the right People
Many companies plan to add new employees this year, while at the same time, employee engagement around the globe is...
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Healthcare Surveys
The Power of Hospital Surveys
In a hospital, every second matters. There are no “Sorry, We’re Closed” signs. Processes must be created and enforced...
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Customer Surveys
Exceeding Customer Service Expectations
Customers don’t anticipate being blown away by the experience when they make a purchase. They drop by the store, or...
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Customer Surveys
Set a New Bar in Customer Service
On a personal level, we all know how easy it is to fall into a routine. We follow routines each day: from waking up in...
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Customer Surveys
The Year of the Customer
2013 is the International Year of Statistics according to the American Statistical Association. Bloomberg speculates...
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Customer Surveys
Time to Train for Customer Service
Training is an integral part of a company’s success. In some companies, customer service training takes a month or...
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Customer Surveys
Customer Satisfaction in the New Millennium
Your company had a great year last year. You exceeded your goals and expectations on the front lines and on the...
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Customer Surveys
Non-Verbal Customer Service
Companies devote considerable resources to training employees and providing superior customer-facing materials, such as...
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Customer Surveys
Satisfaction or Complacency?
According to a recent survey, nearly half of customers who quit doing business with a company do so because of poor...
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Customer Surveys
The Power of Feedback
From childhood to entering the workforce, we’re constantly listening. At a young age, it was obvious that there was a...
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