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Employee Surveys

What Are the Keys to Improving Financial Performance?

Many businesses believe that customer satisfaction alone is the primary ingredient in their company’s financial...

Employee Surveys

How to Create an Onboarding Process for Any Generation

Do you know where onboarding begins and ends? Most consider it beginning when the new hire is on-site and going through...

Employee Surveys

How Start-Ups Can Create Attractive Company Cultures

Companies, especially start-ups, have begun to establish company cultures that embody their founding principles. These...

Customer Surveys

Is Your Customer Service Worth Bragging About?

A positive and unsolicited customer service review is the Holy Grail that every company tries to obtain again and again....

Customer Surveys

What Customer Service and Dating Have in Common

Think of customer service like a first date. One wrong word can have either party second guessing the decision to spend...

Customer Surveys

Using Distractions to Boost the Customer Experience

One of the top customer service complaints is wait time. People simply do not like to wait. It’s not that we lack...

Employee Surveys

Keep Your Employees by Keeping Your Company Culture Cool

Employee satisfaction is key to employee retention, productivity, and growth. Many factors contribute to high employee...

Customer Surveys

Customer Service: Is It All Just One Big Game?

Perfecting customer service is a process. A company doesn’t get it right on the first try even with all of the available...

Employee Surveys

Three Issues Contributing to the Millennial Hiring Gap

The Baby Boomers, a big part of America’s workforce, are retiring and companies are recruiting the newest generation,...

Employee Surveys

How to Identify a Slacker

Slackers, there’s at least one in every office. If you’re having trouble thinking of who that might be in your office,...

Employee Surveys

4 Things that Kill Employee Productivity and What You Can Do to Stop Them

Employees are not working 100% of the time they’re on the clock. It doesn’t take research to know this is true because...

Employee Surveys

How to React When Your Employees Ask For A Raise

Take It Seriously

It takes some courage for an employee to ask for a raise. Most employees wouldn’t ask for more money...