Blog
Customer Surveys
5 Keys to the Best Customer Satisfaction Survey
Customer satisfaction surveys measure how products and services supplied by a company meet or surpass customer...
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Customer Surveys
Human Interaction is the Best Customer Service
Organizations often refer to customer service as a cost center or a branch of their business that does not produce a...
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Employee Surveys
How to Stop Your Business From Failing
Growing businesses attribute their growth to innovative ideas, savvy business deals, and loyalty to core philosophies....
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Employee Surveys
Boost Employee Engagement and Productivity through the Learning Process
You’ve done everything by the book, and you’re confident you have a team of highly engaged and productive employees....
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Customer Surveys
Customer Service vs. Customer Experience: Why Both Matter
Customer-facing employees have heard their fair share of conversations about customer service and customer experience....
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Employee Surveys
How to Hire and Hold onto Rock Star Employees
Keeping employees engaged and productive is essential to any business’s profitability, since disengaged employees...
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Customer Surveys
The Best Customer Service Starts with Upper Management
Here is a staggering statistic about customer service: 78 percent of bad customer service experiences prevent a...
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Customer Surveys
What Yelp can Teach Companies about Customer Service
Yelp.com is a review site that relies on customer submissions to rate the products and services of local businesses....
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Employee Surveys
Motivating Employees with Incentives, Not Just Money
Incentives impact employee engagement. These incentives can be anything from comprehensive medical insurance, to pay...
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Employee Surveys
You Hate Your Job. Your Job Hates You Back. Now What?
The State of the American Workplace report indicates that only 30% of workers like their job, leaving 70% of the...
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Employee Surveys
What’s Next for Business Attire in the Workplace?
Companies can be vague about their dress code, making it difficult for new employees. For men, business attire is...
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Employee Surveys
How to Hold an Efficient Meeting
Meetings are meant for follow-ups or to find a collective solution to a problem. What often happens is people zone out...
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