Blog
Customer Surveys
The Customer Experience – Spotlight on Starbucks
We discussed the basics of Customer Experience and how to improve it in our previous blog post. Now, let’s take a look...
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Employee Surveys
Maximizing Your HR Potential
The first priority of human resources professionals is to keep the company’s most valuable assets, employees, happy...
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Employee Surveys
4 Employee Retention Strategies
At NBRI, we talk a lot about effective employee engagement and employee retention strategies. The average cost to...
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Employee Surveys
Is Your Management Style Engaging or Embarrassing?
There have been mountains of books written on how to manage effectively, ranging from how to fire employees all the way...
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Employee Surveys
The Numbers Behind Employee Engagement
There’s a simple elegance to numbers. Numbers carry a lot of weight when it comes time to back up our words, especially...
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Gaming & Hospitality Surveys
The Power of an NBRI Survey for Your Casino
The casino industry is a complex and difficult market. Even very successful casino operators can’t rest on their...
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Employee Surveys
Creative Employee Engagement Ideas
There are many lists of basic employee engagement ideas, but sometimes you need something really different to give...
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Employee Surveys
The Productivity Problem
It seems that the larger the business, the better the internal data. Expense reports and quarterly earnings are parts of...
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Customer Surveys
Customer Service: The Power of Social Listening
The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has...
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Employee Surveys
Employee Engagement: The Generational Value Gap
Engaged employees work more efficiently and produce higher-quality work. There are many employee engagement elixirs that...
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Customer Surveys
What is Customer Experience?
We spend a lot of time discussing customer service – how to improve it, how to streamline it, how to stay ahead....
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Customer Surveys
What Type of Survey Method is Best?
When it comes to surveys, there are several ways to collect the data that your business needs. Choosing the best data...
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