Customer Surveys
Customer Surveys
Is Your Customer Service Worth Bragging About?
A positive and unsolicited customer service review is the Holy Grail that every company tries to obtain again and again....
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Customer Surveys
What Customer Service and Dating Have in Common
Think of customer service like a first date. One wrong word can have either party second guessing the decision to spend...
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Customer Surveys
Using Distractions to Boost the Customer Experience
One of the top customer service complaints is wait time. People simply do not like to wait. It’s not that we lack...
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Customer Surveys
Customer Service: Is It All Just One Big Game?
Perfecting customer service is a process. A company doesn’t get it right on the first try even with all of the available...
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Customer Surveys
What Mom & Pop Shops Can Teach Big Business
Think of your favorite family-owned business. Growing up it might have been the convenience store on the corner or the...
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Customer Surveys
Customer Service is a Social Business
We have seen a number of social media platforms emerge and evolve into something more than just another way to...
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Customer Surveys
What Does a Customer Service Focused Employee Look Like?
Engaged employees who are passionate about your business is any manager’s dream. However, it is not possible to create a...
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Customer Surveys
4 Companies That Are Mastering Customer Service
What are the characteristics of a customer service-focused company? Business owners have asked themselves this question,...
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Customer Surveys
The Psychology of Customer Service
There are many lessons to be learned by studying the human mind and its functions in relation to customer service. Each...
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Customer Surveys
Customer Service Nightmares: “I Literally Hate Customers”
“I literally hate customers more than anything in the entire world. I hate them so much. They’re terrible. It’s all...
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Customer Surveys
Customer Service: Start Receiving Your Gifts
Your business is all about giving. You’re constantly giving, from the goods you offer to the customer service you...
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Customer Surveys
Is Your Customer Service Ready for Kickoff?
In 2012, as football fans across the country lined up in front of their flat screens to watch Super Bowl XLVI, a team of...
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