Customer, Employee, and Market Research Surveys.
Improve your business in the shortest time possible with satisfied customers, engaged employees, and keen market insights. We turn data into real results.
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Trusted by thousands of businesses since 1982
Ask the right people the right questions
Get feedback that drives success. Our platform delivers creative solutions and big dividends.
Step-by-step feedback management
Superior questions, deep analyses of powerful data, in-depth reports, and next steps to achieve your goals.
Learn more about our process
Industry leaders in survey research
For over 40 years, NBRI’s best practices in customer, employee, and market research have led the industry. NBRI is the standard of excellence. Our deep industry knowledge means breakthrough insights for you.
Learn more about usSolutions for every need
Customer Experience Surveys
Hear what your buyers are saying. Collect valuable data to build loyalty, predict behavior, and keep them coming back.
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Give employees a voice. Learn what fuels a strong company culture to retain the best talent for your team.
Learn MoreMarket Research Surveys
Reach your target market within minutes. Understand real-time customer needs to maintain a competitive advantage.
Learn MoreGaming and Hospitality Surveys
Learn why guests are sticking around — and leaving. Show patrons you care while learning how (and where) to improve the guest experience.
Learn MoreHealthcare Surveys
Track the employee, doctor, and patient experiences. Ensure you’re meeting the needs of the people you serve.
Learn MorePolitical Research Surveys
Success comes from knowing how people will vote before they vote and addressing those who need persuading. Predict electoral outcomes with pre-election voter feedback.
Learn MoreReal science, real results
Effortless Design + Deployment
Our survey designs drive maximum participation. Your deployment will gather pure, clean, valid data that truly represents the thinking of your target audience.
Analytics + Reporting
Deep analytics like random forest, stepwise linear regressions, and AI-assisted text analytics uncover what's working (and what isn't). You'll know exactly what your audience is thinking and why.
Data-Driven Consulting
We turn information into a plan of action for long-term success and growth in your business.
See why companies love NBRI
“I am extremely happy with the quick response and help from our NBRI research consultants. I don't always know exactly how to get the data I am looking for, but NBRI does a very good job of listening and providing fantastic recommendations for us. I feel like NBRI has our best interests at heart.”
April S.Marketing Analyst“What do you like most about NBRI? Friendly staff and timeliness of response.”
Sara S.Director, Research and Development“What do you like most about NBRI? The availability of the project manager, and NBRI's willingness to work with the customer to ensure the expected service is provided.”
Jackie P.-C.Team Leader“You do such a fast and flawless job every time I ask for assistance. Thanks so much!”
Alice K.Employee Development Manager
The latest from NBRI
Customer Surveys
Measuring and Improving Customer Experience to Increase Profits
Business executives and managers understand that happy customers are the key to strong profits, so it follows that the...
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Employee Surveys
The Truth about Employee Engagement Surveys
Some employees view employee engagement surveys with irritation and skepticism. Employees must take time from their busy...
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Market Research Surveys
How to Plan the Right Time to Conduct Market Research
Without market research, it would be nearly impossible to successfully grow a business. Market research survey(s) obtain...
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Identifying Key Drivers of Customer Loyalty to Enhance Revenue Growth
In today’s competitive business landscape, customer loyalty is more critical than ever. Loyal customers not only...
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10 Factors That Affect Customer Satisfaction
There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up...
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Measuring and Managing Customer Satisfaction
It takes continuous effort to maintain high customer satisfaction levels. As markets shrink, companies scramble to boost...
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Engaged Employees: Your Secret Weapon in Customer Satisfaction
Engaged employees are the linchpin of transformative customer service, fueling every interaction with their fervor and...
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Effective Methods to Improve Employee Engagement and Productivity
The business environment is extremely fast-paced, now more than ever. Organizations are constantly seeking ways to...
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The Importance of the Annual Employee Survey
‘Engagement is a leading buzzword in today’s corporate environment. Seventy-eight percent of business leaders say it is...
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NBRI Proud to Be Named a Top 10 Employee Experience Services Provider
The National Business Research Institute (NBRI) is pleased to announce that it has been recognized by HR Tech Outlook as...
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Rain Bird Receives the NBRI Circle of Excellence Award for the 3rd Year
The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Rain...
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NBRI Recognizes CK Franchising for Commitment to Customer Engagement
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon CK...
Read more »Make our team your team
We handle it all, from survey creation and in-depth reporting to turning the research into real benefits for you. Tell us what you need, and we’ll deliver.
Still not sure?
NBRI surveys give businesses a competitive edge, forming a clear path to profit improvement. Reach out today for more information — we are here to help.
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